Frequently Asked Questions

Is every By Aisha piece one of a kind?

Yes. Every By Aisha piece is a handcrafted, 1-of-1 treasure.

How do I find my size?

Our pieces run differently to standard outerwear — the natural sheepskin lining takes up extra internal space. If you plan to layer over knitwear, we suggest a piece with slightly larger measurements than your standard size. Every product page lists the exact exterior measurements for that specific piece, and we recommend allowing a 3–5cm buffer for the internal fur lining.

What is your returns policy?

You may request a return within 14 days of receiving your order. Items must be returned in their original condition and packaging, unworn and unwashed, with all original tags attached. Return postage is the customer's responsibility, unless the item is faulty or incorrect.

How do I care for my piece?

Hang on a broad, padded hanger; keep away from direct heat; brush suede gently in one direction, always the same way; wipe smooth leather with a clean, slightly damp microfibre cloth; keep perfumes, hairspray and cosmetics away from the garment; if the sheepskin trim flattens in transit, give it a firm gentle shake, or hang it outdoors in a shaded, ventilated spot for a few hours to refresh it.

How much does delivery cost?

Free worldwide delivery.

Do you offer a discount for first orders?

Yes — new customers can use code AISHA15 for 15% off.