Shipping Policy

Processing Time All orders are processed within 2–3 business days (Monday–Friday, excluding bank holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Rates We offer free standard shipping on all orders, worldwide.

• United Kingdom: Free (3–5 business days)
• European Union: Free (5–10 business days)
• International: Free (7–14 business days)

Tracking Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update.

Customs & Duties International orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total.

Returns We accept returns within 14 days of delivery. Items must be returned in their original condition — unworn, unwashed, and with all tags attached.

Return shipping costs are the responsibility of the customer. By Aisha is not responsible for any return postage fees.

Refunds will be processed within 5–7 business days of receiving your returned item.

Lost or Delayed Parcels If your parcel has not arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the carrier on your behalf.