Refund Policy
You may request a return within 14 days of receiving your order. For change-of-mind returns, the customer is responsible for the direct cost of return postage.
Eligibility for Returns
To be eligible for a return, your item must be returned in its original condition and packaging, unworn, unwashed and with all original tags attached. You will also need your receipt or proof of purchase.
Starting a Return
To request a return, please contact sales@byaisha.co.uk within 14 days of receiving your order, including your order number and details of the item you wish to return.
Please wait for return instructions before sending your item back. Items returned without first requesting a return may not be accepted.
Return Postage
Return postage is the responsibility of the customer, unless the item is faulty, incorrect, or your statutory rights provide otherwise.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for return parcels until they are received by us.
Damages and Incorrect Items
Please inspect your order when it arrives. If your item is faulty, damaged or incorrect, please contact sales@byaisha.co.uk as soon as possible so we can assist you.
Personalised or Custom-Made Items
Certain personalised or custom-made items may be subject to different cancellation and return rights. Where applicable, this will be made clear before purchase.
Exchanges
If you would like a different item or size, please return the eligible item in accordance with this policy and place a new order for your preferred item.
Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be processed to your original payment method. Please allow 5–7 business days for the refund to be processed after the returned item has been received and inspected. Your bank or payment provider may require additional time for the funds to appear.
Statutory Cancellation and Consumer Rights
Nothing in this policy affects any cancellation, refund or other consumer rights you may have under applicable law. Where your statutory rights provide greater protection than this policy, those statutory rights will apply.
Contact
For questions about returns or refunds, please contact sales@byaisha.co.uk.
This policy does not affect your statutory rights.
